Shipping & Returns

Shipping Information

At Eternals Kiss, we proudly offer worldwide shipping to ensure our elegant dresses reach women across the globe. We work with trusted carriers to provide fast, reliable, and safe delivery.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.

Delivery Times

• Standard Shipping: 7–14 business days
• Express Shipping: 3–7 business days

A tracking number will be provided via email once your order has been shipped, allowing you to monitor your package in real-time.

Shipping Costs

Shipping fees are calculated based on destination, weight, and selected shipping method at checkout. We occasionally offer free shipping promotions, so be sure to subscribe to our newsletter for the latest offers.

Returns & Exchanges

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 14-day return and exchange policy on eligible items.

Return Guidelines

• Items must be unworn, unwashed, and in their original condition with tags attached.
• Accessories, gift cards, and final sale items are not eligible for return.
• Please include the original packing slip or proof of purchase with your return.

How to Return or Exchange

To initiate a return or exchange, visit our Contact Us page or email us at support@eternalskiss.com. Our customer service team will guide you through the process and provide a return shipping label if applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable.

Exchanges

If you wish to exchange an item for a different size or style, please follow the same return process and indicate your desired replacement. Exchanges are subject to product availability.

Customer Support

Our dedicated support team is here to assist you with any questions regarding shipping, returns, or exchanges. We aim to provide prompt and professional assistance within 24 hours. Contact us via Contact Us or email support@eternalskiss.com.

At Eternals Kiss, we strive to make your shopping experience seamless, convenient, and worry-free. Enjoy your shopping and feel confident in every dress you choose.